Privacy Policy – How 77ad Protects Your Data in Pakistan

1. Who We Are

77ad is an online casino and gaming platform serving players in Pakistan. The platform operates at 77ad.wine and provides access to slots, live casino games, crash titles and other gaming content. All transactions are conducted in PKR, and the platform supports payment methods commonly used across Pakistan including JazzCash, Easypaisa, Raast, standard bank transfers and cards.

For the purposes of this Privacy Policy, 77ad is the data controller — meaning we are responsible for determining how and why your personal information is processed. If you have questions about how your data is handled, please contact us via the support channel accessible from your account.

2. What Data We Collect

We collect personal data in two main ways: information you provide directly to us, and information generated automatically when you use the platform.

Information you provide:

• Full name and date of birth (required at registration to verify you are 18 or older)
• Email address and mobile phone number
• Identity documents submitted during verification (such as a CNIC or passport copy)
• Payment method details shared during deposit or withdrawal processes
• Any messages or documents you send to the support team

Information collected automatically:

• IP address and approximate location data (used for fraud prevention and platform security)
• Device type, browser type and operating system
• Session activity — which games you play, how long sessions last, deposit and withdrawal history
• Login timestamps and account activity logs
• Cookie identifiers (see Section 6 for full cookie details)

3. How We Use Your Data

The data we collect is used for the following purposes:

• Account operations: Creating and managing your player account, processing logins and maintaining your balance and transaction history.
• Payment processing: Facilitating PKR deposits via JazzCash, Easypaisa, Raast and other supported methods, and processing withdrawals to your verified payment method.
• Identity verification: Confirming your age and identity before processing withdrawals above certain thresholds, in line with our Terms and Conditions.
• Security and fraud prevention: Monitoring account activity for unusual patterns, preventing unauthorised access and protecting both players and the platform from fraudulent behaviour.
• Responsible gaming: Using gameplay data to support the deposit limit, session reminder and self-exclusion tools available in your account settings.
• Customer support: Responding to your queries, resolving disputes and processing requests related to your account.
• Platform improvement: Analysing aggregate, anonymised usage data to improve game selection, platform performance and the overall player experience.
• Promotional communications: Sending you bonus offers, PSL season promotions and other relevant updates — only if you have not opted out of marketing communications (see Section 11).

4. Payment Data and PKR Transactions

All financial transactions on 77ad are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a payment card, the transaction is processed through the relevant payment provider's own system.

• 77ad does not store your full JazzCash or Easypaisa wallet PIN, your full card number or your online banking credentials. These are entered directly into the payment provider's secure interface.
• We do retain a transaction reference, the amount, timestamp, payment method type and the outcome of each transaction for account record-keeping and withdrawal verification purposes.
• Payment providers we work with — including JazzCash, Easypaisa and Raast — operate under their own privacy policies and data handling standards. We recommend reviewing those separately if you have specific concerns about how those providers handle your data.
• If a payment is flagged for suspected fraud or money laundering, we may be required to share transaction data with relevant authorities. This is a legal obligation and is not something we do voluntarily or for commercial purposes.

5. Data Sharing and Third Parties

77ad shares personal data with third parties only in the following specific circumstances:

• Payment processors: To facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported methods.
• Identity verification providers: To confirm your identity and age when required before processing withdrawals or at account review. These providers are required to handle your documents securely and use them only for verification purposes.
• Fraud detection services: Specialist tools that analyse login patterns, IP data and transaction behaviour to identify potentially fraudulent or suspicious activity.
• Game studios and content providers: When you play a game, limited technical session data may be passed to the game provider to initialise and run the game. Game providers do not receive your full personal profile or payment details.
• Legal and regulatory obligations: If we receive a legally valid request from an authority, we may be required to disclose specific data. We will notify you where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or restructuring of the platform, your data may be transferred to the acquiring entity. You will be notified of any such change that affects how your data is processed.

All third-party partners who process data on behalf of 77ad are required to implement appropriate security measures and use your data only for the purposes specified. We do not sell personal data to data brokers, advertising networks or unrelated commercial organisations.

6. Cookies and Tracking

77ad uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use the following types of cookies:

• Essential cookies: These are required for core platform functions such as keeping you logged in during a session, remembering your language preference and maintaining your account security state. The platform cannot function correctly without these.
• Performance cookies: These help us understand which parts of the platform are used most, how long sessions last and where players encounter errors. The data collected is aggregated and anonymised — it does not identify you individually.
• Preference cookies: These remember choices you make on the platform, such as display settings or your preferred game categories, so you do not have to reset them each visit.

We do not use third-party advertising cookies that track your behaviour across other websites after you leave 77ad. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies will affect platform functionality.

7. Data Security

77ad takes reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include:

• Encryption of data in transit using HTTPS/TLS across all platform connections.
• Secure storage of account credentials — passwords are hashed and are not readable even by platform staff.
• Access controls that limit which staff members can view sensitive account data, based on their specific operational role.
• Regular security reviews and monitoring of platform infrastructure for vulnerabilities.
• Two-factor authentication options available to players who want an additional layer of account security.

While we take these steps seriously, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact support. We will investigate promptly and take appropriate action to protect your account.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on the type of data and its purpose:

• Account registration data and identity documents are retained for the period required to meet our operational and anti-fraud obligations following account closure.
• Transaction records — including PKR deposit and withdrawal history — are retained for the period required by financial record-keeping standards.
• Gameplay session logs are retained for the duration of your active account and removed or anonymised after account closure.
• Customer support correspondence is retained for a reasonable period to allow for follow-up and dispute resolution.
• Device and IP log data is retained on a rolling basis and purged after the applicable window.

Once the applicable retention period has passed, your personal data is either permanently deleted from our active systems or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights

As a registered player on 77ad, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you can ask us to correct it. You can update basic details directly in your account settings, or contact support for changes to identity-verified data.
• Right to deletion: You can request that we delete your personal data. This right is subject to our retention obligations — we may not be able to delete all data immediately if we are required to retain certain records. We will explain what we can and cannot delete at the time of your request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You can request that we provide your account data in a structured, commonly used format so that you can transfer it elsewhere if needed.
• Right to withdraw consent: Where we process data based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the legality of prior processing.

To exercise any of these rights, contact the 77ad support team from your registered account. We will verify your identity before processing data-related requests to ensure your information is not disclosed to an unauthorised person.

10. Children and Minors

77ad is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration process and is required before withdrawals are processed.

If we become aware that an account has been created by or on behalf of a minor, that account will be closed immediately and any balance will be handled in accordance with our Terms and Conditions. If you believe a minor may have registered on 77ad using falsified information, please contact support immediately so we can investigate and take action.

11. Marketing Communications

From time to time, 77ad may send you promotional communications about bonuses, new game releases, PSL season offers, cricket specials and other platform updates. These communications are sent to the email address and phone number registered on your account.

• You can opt out of marketing emails at any time by using the unsubscribe link included in every promotional email we send.
• You can update your communication preferences directly in your account settings at any time.
• Opting out of marketing communications does not affect transactional messages — you will still receive essential account notifications such as deposit confirmations, withdrawal updates and security alerts.
• If you have opted out but believe you are still receiving unsolicited marketing messages, contact support so we can investigate and correct the issue.

12. Changes to This Policy

77ad may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how your data is used or your rights as a player, we will make reasonable efforts to notify you via your registered email address or through an in-platform notification when you next log in. We encourage you to review this page periodically to stay informed about how your data is protected.

Continued use of the 77ad platform following an update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you disagree with any changes, you may close your account by contacting support.

13. Contact and Data Requests

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the 77ad support team through the platform's support channel. When submitting a data access or deletion request, please include your registered email address and a brief description of your request so we can locate your records and respond efficiently.

We aim to acknowledge all privacy-related requests within a reasonable timeframe and to resolve them as promptly as possible. For complex requests — such as full data exports or deletion across multiple systems — resolution may take longer, and we will keep you updated throughout the process.

For further context on how 77ad operates and your broader rights as a player, please also review the Terms and Conditions and the Responsible Gaming page.